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buying guide

buying guide

how to buy

Shopping at golosabia.com is very easy. Just follow these steps:

  1. Choose the section (Woman, Man, TRF, Kids) and then the product type (shoes,etc).
  2. View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, reference code and price.
  3. Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process order.
  4. If you would like to process your order you can do so by either registering or checking-out as a guest.
  5. Choose a delivery method.
  6. Select a payment method.
  7. Confirm the order.

You will receive an email confirming your order.

GENERAL INFORMATION

Where do we sell online?

You can currently shop in Spain, Portugal, France, Monaco, Italy, Germany, Poland, Austria, Switzerland, Greece, Malta, Romania, Bulgaria, Croatia, Slovenia, Hungary, Czech Republic, Slovakia, Estonia, Latvia, Lithuania, UK, Ireland, Belgium, Holland, Luxembourg, Sweden, Norway, Denmark, Finland, Russia, USA, Canada, Mexico, Japan, China, Taiwan, Hong Kong SAR, Macau SAR, South Korea, Singapore, Malaysia, Vietnam, Thailand, India, Turkey, Australia and New Zealand.

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Will I receive the same product that I see in the photo?

Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

Is it possible to receive periodic information via email about golosabia latest new products and offers?

Yes. By simply clicking on Newsletter you will receive information on golosabia latest products, lookbook and events.

Can I cancel my golosabia Newsletter subscription?

You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.

How do I recover my forgotten password?

If you've forgotten your password, you can recover it in the Log-in section. Enter your e-mail address and we'll send you an e-mail telling you what you need to do.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

Can I cancel my order?

Yes. You can cancel your order as long as its status allows you to. To do this, go to the "Orders and Returns" section in your account.If you are not registered, click on the "Order Information" link in the confirmation email sent to you and click cancel.

What should I do if I receive a faulty item?

golosabia only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service.

PAYMENT

What payment method can I use to make my purchase?

We offer the following payment methods: Visa, Visa electron, Mastercard, American Express, Paypal, Apple Pay and Gift Card.

Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Is it safe to use my credit card on the website?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

DELIVERY

here can I receive my order?

t can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the golosabia store of your choice. We deliver in UK Mainland, Isle of Man and Northern Ireland.

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive?

  • Delivery times depend on the type of delivery selected.
  • Pick-up in store: In the store of your choice in 2-3 working days
  • Next Day : All orders placed between Monday and Friday before 7:00 pm *
  • +24/48 h Northern Ireland and remote areas (Excluding bank holidays)
  • Home delivery : In 2-3 working days
  • Same Day London: All orders placed between Monday and Saturday before 2:00 pm. (Delivery between 06:00 pm and 10:00 pm)
  • Precise day London: Home delivery on the date and time of your choice. No deliveries on Sunday.
  • Drop point: In 2-3 working days

How much do I pay for delivery service?

When processing your purchase we will show you the shipping methods available for this order and we will indicate the shipping costs.

  • Pick-up in store - FREE
  • Next Day - 3.95 GBP / FREE (Orders over 50 GBP)
  • Home delivery - 3.95 GBP / FREE (Orders over 50 GBP)
  • Same Day London - 9.95 GBP
  • Precise day London - 5.95 GBP
  • Drop point - 1.95 GBP / FREE (Orders over 50 GBP)
p>Can I track my order?

Yes, you can see the updated status of your order in real time. To do this, go to the "Orders and Returns" section in your account. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.

What is the home delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

EXCHANGES AND RETURNS

Can I exchange or return any item?

Yes, as long as it is in perfect condition and has all its labels on it. Keep the following exceptions in mind:

Swimwear: must include the hygiene sticker. Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits and vests from the Kids’ section kept in their original packaging. Accessories: must be returned in their full original packaging. Fragrances: must be returned in the original sealed packaging.

TECHNOLOGY

Which internet browsers should I use to view the golosabia web page correctly?

golosabia website is optimised to be viewed with Google Chrome 44 or later, Safari 8 or later, Mozilla Firefox 45 or later, Microsoft Internet Explorer 11 or later and Microsoft Edge 12 or later. You can install the latest versions of each browser via the following links:

Is it safe to shop on golosabia online?

Yes. You can shop with total peace of mind as we make every effort to ensure we have the resources that guarantee the security of your purchases and details.

GIFT CARD

at golosabia On the website you can choose either a physical or an E-Gift Card.

Where can I use a Gift Card?

You can use at golosabia

Can I use a Gift Card in a different country/region from where it was bought?

No, the Gift Card can only be used in golosabia website of the country/region where it was bought.

Where can I get the following information: balance, expiry date and latest movements?

On the menu “Gift Card” - “Check Balance”. You need to enter your Card number (16 digits) and the CVV (3 digits).

What happens if I lose my Gift Card?

The Gift Card is a bearer document. golosabia will not replace the Card if it is stolen, lost or damaged.

Can I top-up a Gift Card?

No, the available balance will only increase if an item is returned that was paid for with the same Card.

How do I use a Gift Card at golosabia?

Select payment method “Gift Card” and enter the Card number (16 digits) and the CVV (3 digits).

Why could my Gift Card be rejected?

Your Gift Card could be rejected for the following reasons:

  • The card may have expired. Check that your Card has not exceeded its expiry date.
  • There could be no balance left on your Card. Check the section “Gift Card” - “Check Balance”.
  • The details entered could be incorrect. Check that you have filled in all the required fields correctly.

Do I need to keep a used Card?

Yes, keep it in case you need to return an item bought with the Card.

RECALLED ITEMS

At golosabia we strive to ensure the highest quality products. Consequently we like to inform our customers about articles removed from sale.

There are currently no product recalls in progress. To find out more about previous product recalls, please contact our Customer Service department.